Address: 926 Dale St. No, St. Paul, MN 55103
Phone: 651-370-7510
| Possible Cause | Solution |
| Undercharged battery . | Charge the battery. A new battery should have been charged for at least 12 hours before using the PAW for the first time. After first-time use, recharge the battery until the green charge light illuminates. |
| Check all connectors. Make sure the charger connector is plugged into the battery box, and that the charger is plugged into the wall. | |
| Make sure power flow to the wall outlet is “ON”. | |
| Charger is not working. | There is no sure way to tell if your charger is working unless you have a volt meter. If you suspect there is a problem with your charger, contact customer service. |
| Loose wire or loose connectors. | Check all wires and connectors. Make sure the motor harness connector is plugged into the battery, and that there are no loose wires . |
| Dead battery. | Charge the battery as shown on page 17 of the Owner’s manual. |
| Motor damage. | Contact customer service for diagnosis and/or repair. |
| Overcharged battery. | Do not charge the battery longer than 30 hours. If you suspect damage due to overcharging, contact customer service. |
| PAW is overloaded and/or running conditions are too stressful. | Make sure not to overload the PAW, maximum capacity is 200lbs or run in a less stressful environment. |
| Possible Cause | Solution |
| Undercharged battery . | Charge the battery. A new battery should have been charged for at least 12 hours before using the PAW for the first time. After first-time use, recharge the battery until the green charge light illuminates. |
| Check all connectors. Make sure the charger connector is plugged into the battery box, and that the charger is plugged into the wall. | |
| Make sure power flow to the wall outlet is “ON”. | |
| Charger is not working. | There is no sure way to tell if your charger is working unless you have a volt meter. If you suspect there is a problem with your charger, contact customer service. |
| Loose wire or loose connectors. | Check all wires and connectors. Make sure the motor harness connector is plugged into the battery, and that there are no loose wires . |
| Dead battery. | Charge the battery as shown on page 17 of the Owner’s manual. |
| Motor damage. | Contact customer service for diagnosis and/or repair. |
| Overcharged battery. | Do not charge the battery longer than 30 hours. If you suspect damage due to overcharging, contact customer service. |
| PAW is overloaded and/or running conditions are too stressful. | Make sure not to overload the PAW, maximum capacity is 200lbs or run in a less stressful environment. |
| Possible Cause | Solution |
| Undercharged battery . | Charge the battery. A new battery should have been charged for at least 12 hours before using the PAW for the first time. After first-time use, recharge the battery until the green charge light illuminates. |
| Check all connectors. Make sure the charger connector is plugged into the battery box, and that the charger is plugged into the wall. | |
| Make sure power flow to the wall outlet is “ON”. | |
| Charger is not working. | There is no sure way to tell if your charger is working unless you have a volt meter. If you suspect there is a problem with your charger, contact customer service. |
| Loose wire or loose connectors. | Check all wires and connectors. Make sure the motor harness connector is plugged into the battery, and that there are no loose wires . |
| Dead battery. | Charge the battery as shown on page 17 of the Owner’s manual. |
| Motor damage. | Contact customer service for diagnosis and/or repair. |
| Overcharged battery. | Do not charge the battery longer than 30 hours. If you suspect damage due to overcharging, contact customer service. |
| PAW is overloaded and/or running conditions are too stressful. | Make sure not to overload the PAW, maximum capacity is 200lbs or run in a less stressful environment. |
| Possible Cause | Solution |
| Undercharged battery . | Charge the battery. A new battery should have been charged for at least 12 hours before using the PAW for the first time. After first-time use, recharge the battery until the green charge light illuminates. |
| Check all connectors. Make sure the charger connector is plugged into the battery box, and that the charger is plugged into the wall. | |
| Make sure power flow to the wall outlet is “ON”. | |
| Charger is not working. | There is no sure way to tell if your charger is working unless you have a volt meter. If you suspect there is a problem with your charger, contact customer service. |
| Loose wire or loose connectors. | Check all wires and connectors. Make sure the motor harness connector is plugged into the battery, and that there are no loose wires . |
| Dead battery. | Charge the battery as shown on page 17 of the Owner’s manual. |
| Motor damage. | Contact customer service for diagnosis and/or repair. |
| Overcharged battery. | Do not charge the battery longer than 30 hours. If you suspect damage due to overcharging, contact customer service. |
| PAW is overloaded and/or running conditions are too stressful. | Make sure not to overload the PAW, maximum capacity is 200lbs or run in a less stressful environment. |
| Possible Cause | Solution |
| Undercharged battery . | Charge the battery. A new battery should have been charged for at least 12 hours before using the PAW for the first time. After first-time use, recharge the battery until the green charge light illuminates. |
| Check all connectors. Make sure the charger connector is plugged into the battery box, and that the charger is plugged into the wall. | |
| Make sure power flow to the wall outlet is “ON”. | |
| Charger is not working. | There is no sure way to tell if your charger is working unless you have a volt meter. If you suspect there is a problem with your charger, contact customer service. |
| Loose wire or loose connectors. | Check all wires and connectors. Make sure the motor harness connector is plugged into the battery, and that there are no loose wires . |
| Dead battery. | Charge the battery as shown on page 17 of the Owner’s manual. |
| Motor damage. | Contact customer service for diagnosis and/or repair. |
| Overcharged battery. | Do not charge the battery longer than 30 hours. If you suspect damage due to overcharging, contact customer service. |
| PAW is overloaded and/or running conditions are too stressful. | Make sure not to overload the PAW, maximum capacity is 200lbs or run in a less stressful environment. |
| Possible Cause | Solution |
| Loose wire or connector. | Check all wire connections to make sure they are tight. |
| Motor or electrical damage | Contact customer service for diagnosis and repair. |
| Possible Cause | Solution |
| It is normal for the batteries to make noise or swell slightly while charging and is not reason for concern. | No Action Required. |
| If your battery does not make noise or swell slightly during charging, it does not mean that it is not accepting the charge. |
| Possible Cause | Solution |
| Tire has lost air. | Inflate the tire with air to 30 psi. |
| Tire puncture. | Patch or replace damaged inner tube. |
| Leaky tire air valve. | Replace or tighten tire air valve. |
| Possible Cause | Solution |
| PAW hardware has become loose. | Retighten all hardware using tools. |
Power Assist Technologies
926 Dale St. N
St. Paul, MN 55103
tom@pwrassist.com
